Conflict or Dispute is part of life. It is normal, and everyone faces disputes at some stage. People are often confused what to do and which process to apply to their situation. It is not always the access to justice that matters in resolving a dispute in the most efficient way, it is also about access to information and support to help people with the other less formal pathways that are used every day to resolve disputes.

When it comes to dispute resolution, there are so many choices available to us. There would be both court-based and non-court-based options. Most people resolve their disputes themselves. Others seek assistance from an independent third person or body. Courts and tribunals are there to decide disputes. However, not everyone with a dispute goes to court and access to justice goes beyond access to the courts. As the former US Chief Justice Warren Burger has said, “The notion that most people want robed judges, well dressed lawyers, and fine court room settings to resolve disputes is not correct. People with problems, like people with pains, want relief, and they want it as quickly and as inexpensively as possible”.