The UN Declaration on the Right to Peace noted that peace is not only the absence of conflict but also require a positive, dynamic participatory process where dialogue is encouraged and conflicts are solved in a spirit of mutual understanding and cooperation, and socioeconomic development is ensured. Kofi Anan had stated that Peace must be made real and tangible in the daily existence of every individual in need. It is said that if one drop of the water of dialogue is allowed to fall upon the wasteland of intolerance or hatred, there will be a possibility for trust and friendship to spring up. Online Dispute Resolution (ODR) can assist the parties in resolving the dispute in a simple, fast, flexible and secure manner, without the need for physical presence at a meeting or hearing and help access to justice by way of negotiation, mediation or arbitration.
This helps not only people who have relationship disputes to choose the best option for resolving their disputes in the best manner possible, but also allow business community to handle their disputes in the age of digital economy. Dispute Resolution in Digital Economy (DRDE) is possible only through online platform. There is a need to design a new justice system that works at the speed of technology, enabling fast and fair resolutions anywhere within the reach of the internet. Availability of mediators and arbitrators and the option to choose any form of justice delivery to the satisfaction of the disputant, should be accessible from the smartphone, by which the disputant can register the dispute and choose his option for resolving the dispute. PEACEGATE is the digital initiative of IIAM in association with Peacegate International Pvt. Limited, which attempts to open the gate to peace, because it is the condition for every member of the human family to live a life of dignity and security. It empowers people to resolve disputes by way of negotiation, mediation or arbitration. It is a first of its kind attempt to bring in automation and Artificial Intelligence (AI) and to make dispute resolution process by negotiation, mediation and arbitration available to people in their smart phones and helping mediators and arbitrators to do mediation and arbitration with automated and AI-assistance to make minimal errors and with high efficiency. Peacegate is an ADR ERP software, which integrates all facets of ADR— including resolution process, communication and filing systems, back-office support, accounting assistance, registry and secretarial assistance, selection of Neutral, professional management of neutrals, up-gradation and disciplinary process of neutrals, selection of ADR lawyers etc. — in a single database, application and user interface. It incorporates the best practices in the procedure, practice and professionalism in ADR. You have the option to schedule your dispute resolution processes in the Centres or proceed to resolve it online or through virtual meetings. In the long run, Peacegate will significantly improve access to a variety of dispute resolution processes by addressing major concerns such as lack of access to physical courts or ADR centres, cost of dispute resolution as well as the barriers due to disabilities. It would also make the dispute resolution process less adversarial and complicated for the parties. Resolving disputes in the comfort of the user’s own homes can make the dispute resolution process feel more accessible. Justice delivery could be democratised through the use of technology. Through the App, you can not only opt for the various options of dispute resolution, but also seek the assistance of “Peegee”, your virtual guide to analyse your dispute and identify the best mode of dispute resolution. Through the App, you can also sign the Pledge to Mediate, open Time Banking Account, specify the type of services you can offer, request services that you need, manage the Time account, redeem your time etc. through Peacegate. Peacegate also gives you the option to learn online, various courses connected with ADR through IIAM Academy. Through the App you can also read the IIAM Online magazine, which brings out latest articles, viewpoints, news and events relating to ADR globally. Peacegate Application has been mentioned in the NITI Aayog Expert Committee Report on ODR, “Designing the Future of Dispute Resolution: The ODR Policy Plan for India”, which was published in October 2021 (Page 58). Peacegate is also mentioned by the International Mediation Institute in its website. Now you can resolve your disputes sitting at the convenience of your home or office. And all this at the ease of clicking a button in your smart phone, making access to justice more convenient and affordable! Take control in the way you want to resolve your disputes! Download your Peacegate App today! You can also use Peacegate through web-platform www.peacegate.in For more details, see: Peacegate Website
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